Effective Date: [2024]

At TopIPTVShop, we strive to provide the best possible service and customer experience. However, we understand that there may be situations where you need to request a refund. This Refund Policy explains the conditions under which refunds are available and the process to follow if you are unsatisfied with your purchase.

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1. Refund Eligibility
We offer refunds under the following conditions:
– Service not delivered: If you have purchased our IPTV services and we fail to deliver the service as described within the specified time frame, you may be eligible for a refund.
– Service malfunction: If the service you receive does not function as advertised or experiences prolonged technical issues that cannot be resolved after contacting our support team, you may request a refund.

2. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
– Change of mind: We do not offer refunds if you simply change your mind after purchasing our services.
– Misuse or unauthorized access: If the service was misused, shared with unauthorized users, or accessed through prohibited methods, a refund will not be granted.
– Temporary service outages: Temporary interruptions or outages that are quickly resolved by our technical team do not qualify for refunds.

3. Requesting a Refund
To request a refund, please follow these steps:
1. Contact our customer support team via the Live Chat, Contact Form, or Email listed on our website.
2. Provide your order number and details about the issue you are experiencing.
3. Our support team will investigate the issue and, if eligible, initiate the refund process.

4. Refund Process
– Refunds, if approved, will be processed within 7-10 business days from the date of approval.
– The refund will be issued through the same payment method used for the purchase (e.g., PayPal).
– You will receive a confirmation email once the refund has been processed.

5. Contact Us
If you have any questions or need assistance with a refund request, please contact our customer support through:
– Live Chat: Available on our Site
– Contact Form: Available on our Site
– Email: Help@topiptvshop.com